Frequently Asked Questions

Ordering and Shipping

No. Customers don’t need to sign up or log in to add to the cart, order, and pay for the products on Ride Hub Australia.
Simply visit our shop, add the item(s) to your cart, and check out once you are ready to order. Ordering is made fast and easy for your convenience and safety. You may also drop by our physical store located at 129 Victoria Avenue, Chatswood, NSW 2067 and purchase our available products there.
Ride Hub Australia offers FREE shipping across Australia. For more information on our shipping policies, please visit our Shipping Policy page.
No. Our services are currently only available to customers within Australia.
We accept payments via American Express, Mastercard, Visa, Apple Pay, Google Pay, PayPal, and Shop Pay. For more information on our payment methods, please visit our Payment Options page.

Returns and Order Cancellation

To cancel your order, please immediately send us an email at support@ridehub.com.au clearly stating your decision to cancel your order. Please read ourReturns Policy for more information on order cancellations.
Ideally, you should never receive a faulty item, but if you believe something is not right with your item, then you may return it. However, faults due to modification, misuse, or mishandling by the customer can not be returned. Please read the accepted conditions for returns in our Returns Policy.
Please email us immediately at support@ridehub.com.au stating your intent and reason to return an item. You will be responsible for the cost and risk of returning the item to us. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery. We also reserve the right to refuse items that are not within the accepted conditions for returns. Please read our Returns Policy carefully.

General Questions

Our physical store is located at 129 Victoria Avenue, Chatswood, NSW 2067.
For enquiries, concerns, and suggestions, please email us at support@ridehub.com.au or go to our Contact Us page to submit an enquiry.
Please visit our Privacy Policy page to learn more about our data privacy policies. We respect your privacy and follow Australian privacy laws.
Please visit our Terms & Conditions page to learn more about our policies while accessing or using our website.
Ride Hub Australia offers discounts, sales, and promotions all year round! Make sure to follow our official page on Facebook and official account on Instagram to see our latest news, updates, and promotions. You may also subscribe to our email newsletter to get updates and exclusive discounts straight to your inbox.